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Everything you can hand overSee every feature →
Set it up by talkingJust talkTell it what happened. It does the work.Set up by talkingIt arranges itself from a conversation.Your kind of workIt takes the shape of your work.Your wordsYour words, not ours.Your processPipelines and stages you design.Your questionsThe same questions, asked the same way.
Messages and answersInboxEvery message that reaches you, answered.Hand-offWhat it can't answer comes to you, with the reason.KnowledgeIt knows how you work.Web researchIt gathers from the web.
Promises and follow-upAfter the callSay it once, after the call.PromisesEvery promise, on its date.Going quietIt notices what's going quiet.AutomationsRoutines that run themselves.
Records and numbersRecordsEveryone's whole story, in one look.ImportBring what you already have.Products & quotesWhat you sell, and what you quoted.DashboardsYour numbers, from day one.AskAsk your work anything.
ControlTeamYour team, each with their part.ApprovalsJudgement waits for you.Reasons & sourcesNothing made up. Everything with its reason.
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What Felesh looks like for youAll use cases →
For you aloneYour own daysA business ownerA creatorSomeone who decides
TeamsA recruiterA project managerA product managerA support deskA B2B sales team
BusinessesA local grocery shopA training instituteAn online shopA small businessA wholesalerA recruitment agencyAn accounting firmA law officeA local clinicA dental clinic
Large organisationsAn enterpriseA hospitalA holding group office
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Use cases/A support desk

A few people, one inbox, the same questions all day

We answered the same question forty times this week.

Felesh for a support desk: the same question, answered from your docs

Start with this playbookSee it with our team
14 days free, no card.
Today

This is how the desk runs now. Three places, one inbox.

Now
The same questions come in by chat and DM, all day.
The answers live in one person’s head and an old doc.
“I’ll get back to you” stays a promise nobody holds.

And at 5 pm: who is still waiting?

With Felesh
Today3 Working
Noah · passwordWebsite chat
Answered from your docs
Mrs Keller · refundNeeds a person, with the reason
Needs you
Mr Reed · invoiceTicket drafted
Waiting on customer
What is Mrs Keller waiting for?
A refund answer. The chat reached you with the reason.
Limits and questions

What Felesh does not do here.

And what to do instead.

  • It does notIt does not notify you when a chat needs a person.InsteadLook at “Needs you”. Nobody is pinged.
  • It does notIt does not run SLA timers or escalations.InsteadPut dates on tickets and tasks.
  • It does notIt does not send canned replies or collect satisfaction scores.InsteadWrite replies in the panel.
  • It does notIt does not read your email inbox.InsteadChats come from the website widget, Instagram, WhatsApp and Telegram.
  • It does notIt answers only what your documents say.InsteadWhen they say nothing, it hands off with the reason.

Does Felesh answer any question?

Only what your documents say. When they say nothing, or the customer asks for a person, the chat waits in “Needs you” with the reason.

Does it create tickets by itself?

No. You click “New ticket” on a chat, Felesh drafts it from the conversation, and nothing is recorded until you approve.

Which channels does it cover?

Your website chat widget, Instagram, WhatsApp and Telegram, all in one inbox. It does not read email.

Next playbook A local grocery shop “I forgot to tell that customer their item had arrived.”

Hand it the work. Keep the decisions.

Waiting for you

Hand Felesh the work you've been carrying?14 days free, no card. Everything that needs your call still waits for your yes.

Yes, start with this playbookSee it with our team first