Every message that reaches you, answered.
Your website, Instagram, WhatsApp and Telegram in one place, answered from what you've taught it.
Answered, sorted, remembered.
One inbox. Handled, or needs you.
Every channel in one list, split into what Felesh handled and what waits for you. A burst of messages is read as one; each reply fits its channel.
Your website chat, from one line.
Paste one line into your site. The chat wears your name and colours, with quick links and, if you want, a few questions before it starts.
It knows its limits.
Every reply shows how sure it is. It stays on your topics, never poses as one of your staff, and can wait for your yes before it sends.
A chat becomes a contact.
Names, numbers and what they asked for are picked up from the conversation and kept on their record.
From your channels to your answers.
Five steps, in this order.
- 1 Channels
Connect your channels.
Paste one line for your website chat, then connect Instagram, WhatsApp and Telegram.
- 2 Your answers
Teach it your answers.
Your prices, hours and policies, in your own words or from your documents. It answers only from these.
- 3 Answered
It answers and sorts.
Each reply shows how sure it is and fits its channel. Every conversation is Handled or Needs you.
- 4 Needs you
What needs you arrives with its reason.
Why it stopped and what comes next. When you join the conversation, Felesh goes quiet.
- 5 Approval
Approve each reply, if you want.
Turn it on for any conversation. Each reply waits for your yes.
Where this does the most.
Noah asks the price of pistachios on Instagram at 22:10. The answer comes from your catalog; his order waits for you in the morning.
Answered · from your catalogSee the playbook →Lena Brandt asks on your website chat when her parcel ships. The answer comes from your shipping policy; her refund request comes to you, with the reason.
Answered · from your policySee the playbook →Ryan Adams at Aster Co. asks in your website chat how to add a colleague. The answer comes from your help pages; the bug he mentions comes to you, with a summary.
Answered · from your help pagesSee the playbook →What the inbox does not do.
And what happens instead.
- It does notIt does not make up answers.InsteadWhat it wasn’t taught comes to you, with the reason.
- It does notIt does not pose as one of your staff.InsteadIt stays on your topics and hands over when a person is needed.
- It does notIt does not decide prices or discounts.InsteadAnything above your limit waits for your call.
- It does notIt does not message people first.InsteadIt answers whoever writes to you. Reaching out stays with you.
Which channels does it answer?
Your website chat, Instagram, WhatsApp and Telegram. Every one of them lands in the same inbox.
Where do the answers come from?
From what you've taught it: your prices, hours, policies and documents. It doesn't make things up. When a question goes beyond that, the conversation comes to you with the reason.
Can I read replies before they go out?
Yes. Turn on approval for any conversation and each reply waits for your yes. Every reply also shows how sure Felesh is.
Will it pretend to be a person on my team?
No. It stays on the topics you set and never claims to be one of your staff. When someone needs a person, it hands the conversation over with the reason.
How do I put the chat on my website?
Paste one line of code into your site. Give the chat your name, colours and quick links, see it live before it goes up, and add a few questions before the chat starts if you want them.
Hand it the work. Keep the decisions.
Hand Felesh the work you've been carrying?14 days free, no card. Everything that needs your call still waits for your yes.