Try it free
Product
Everything you can hand overSee every feature →
Set it up by talkingJust talkTell it what happened. It does the work.Set up by talkingIt arranges itself from a conversation.Your kind of workIt takes the shape of your work.Your wordsYour words, not ours.Your processPipelines and stages you design.Your questionsThe same questions, asked the same way.
Messages and answersInboxEvery message that reaches you, answered.Hand-offWhat it can't answer comes to you, with the reason.KnowledgeIt knows how you work.Web researchIt gathers from the web.
Promises and follow-upAfter the callSay it once, after the call.PromisesEvery promise, on its date.Going quietIt notices what's going quiet.AutomationsRoutines that run themselves.
Records and numbersRecordsEveryone's whole story, in one look.ImportBring what you already have.Products & quotesWhat you sell, and what you quoted.DashboardsYour numbers, from day one.AskAsk your work anything.
ControlTeamYour team, each with their part.ApprovalsJudgement waits for you.Reasons & sourcesNothing made up. Everything with its reason.
What’s new →
Use cases
What Felesh looks like for youAll use cases →
For you aloneYour own daysA business ownerA creatorSomeone who decides
TeamsA recruiterA project managerA product managerA support deskA B2B sales team
BusinessesA local grocery shopA training instituteAn online shopA small businessA wholesalerA recruitment agencyAn accounting firmA law officeA local clinicA dental clinic
Large organisationsAn enterpriseA hospitalA holding group office
PricingTrust
Resources
BlogGuidesChangelogAcademyAbout
Log in
Use cases/An online shop

A website, an Instagram page, orders from across the country

She asked “where’s my parcel?” three times before I saw it.

Felesh for an online shop: delivery questions answered from your pages

Start with this playbookSee it with our team
14 days free, no card.
Today

This is how the shop runs now. Three places, one person.

Now
Questions arrive on Instagram, the site and WhatsApp, one by one.
Orders live in notes and a spreadsheet.
“I’ll check and tell you” stays a thought.

And on Friday: which orders are still not out?

With Felesh
Today3 Working
Mrs Keller · where’s my orderWebsite
Needs a person, with the reason
Noah · saffron ×3Packed, idle
4 days
Mr Reed · delivery timesInstagram
Answered from your docs
Which orders are idle?
One: Noah’s, packed four days ago.
Limits and questions

What Felesh does not do here.

And what to do instead.

  • It does notIt does not look up a parcel or talk to a carrier.InsteadA question about one order reaches you, with the reason.
  • It does notIt does not move an order’s status for you or take payment.InsteadThe lane on the board is yours. Payments stay where they are.
  • It does notIt does not message customers on its own.InsteadYou reply from the inbox.
  • It does notIt does not count stock for you.InsteadStock is the number you enter.
  • It does notIt does not fill your catalog for you.InsteadAdd items one at a time.

Can Felesh tell a customer where their parcel is?

No. It answers from the pages you upload, such as delivery times and returns. A question about one order reaches you, with the reason, and you reply from the inbox.

Does it connect to my shipping company?

No. Felesh does not read carriers or tracking. The order file holds what you know and what you promised.

Which channels does it cover?

Your website widget, Instagram, WhatsApp and Telegram, in one inbox.

What is a late-order alert?

A notice you build once. For example, when an order sits in Packed for three days with no activity, Felesh tells you in the app. You decide what late means.

Next playbook A local grocery shop “I forgot to tell that customer their item had arrived.”

Hand it the work. Keep the decisions.

Waiting for you

Hand Felesh the work you've been carrying?14 days free, no card. Everything that needs your call still waits for your yes.

Yes, start with this playbookSee it with our team first