A few doctors, one front desk, a full waiting room
The results came back on Tuesday. Nobody called the patient.
Felesh in a local clinic: results become call-backs with a name
This is how the clinic day runs now. Three places, many hands.
And on Friday: who was never called?
This is how we set up a local clinic.
Five pieces, in this order.
- 1 Day 1 · Start
You choose Treatment files.
You say “patients and their visits”. Felesh offers a board with Intake, Assessment, Treatment and Follow-up, and you confirm it.
- 2 Day 2 · The patient files
One person, one file.
Bring your patient list. Each visit is a Treatment file on the patient.
- 3 Days 3–4 · Call-backs
A result is a call-back with a name.
Invite the doctors and the front desk in the panel first. You tell Felesh the results are in. It drafts a note on the file and adds a dated task for the doctor.
- 4 Day 5 · The morning list
Each doctor opens their list.
Open Tasks. Today’s call-backs are on it, with Mine, Today and Overdue. It waits for the doctor to open it.
- 5 Days 6–7 · The front desk
The front desk answers the rest.
Felesh answers only from the hours and services documents you gave it. When the documents do not say, the question reaches the desk, with the reason.
What to bring
- Your patient list, as it is.
- Your hours, address and services, as a document.
- Your website, if you have one.
- Your colleagues’ emails.
How long
7 days
What Felesh does not do here.
And what to do instead.
- It does notIt is not an appointment book.InsteadA visit is a note and a dated task on the file.
- It does notIt does not message patients.InsteadIt sets a call-back for a person to make.
- It does notIt does not store charts, scans or lab results.InsteadThey stay where they are.
- It does notIt does not use clinical judgement.InsteadIt answers only from what your clinic taught it. The rest reaches the desk, with the reason.
- It does notIt does not handle fees or insurance.InsteadThat stays in your own till.
Where do the results come from?
From you. You tell Felesh the results are in. It does not read a lab system.
Can the front desk see every file?
Yes. Teams decide who gets which work. They do not limit what anyone can open.
What does it do with questions on the website or Instagram?
It answers from the documents you uploaded. Where they say nothing, the question reaches the front desk with the reason. It also works on WhatsApp and Telegram.
Hand it the work. Keep the decisions.
Hand Felesh the work you've been carrying?14 days free, no card. Everything that needs your call still waits for your yes.