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Use cases/A dental clinic

Three chairs, four to six people

The patient had a cleaning and left; we never heard from them again.

Felesh in a dental clinic: recalls become calls with a date

Start with this playbookSee it with our team
14 days free, no card.
Today

This is how the clinic runs now. Three places, one receptionist.

Now
The patient list lives in Excel.
Each patient’s treatment plan lives in the dentist’s head.
The follow-ups live on the receptionist’s phone.

When the receptionist changes, the follow-ups leave with her.

With Felesh
Today3 Working
Lena Brandt · recallCall this week
Sarah
Noah · check-upResolved
Done
Mr Reed · new patientIntake
Today
Who is due a recall?
Lena Brandt: cleaning in April, call this week.
Limits and questions

What Felesh does not do here.

And what to do instead.

  • It does notIt is not an appointment book.InsteadA visit is a note and a dated task on the file.
  • It does notIt does not message patients.InsteadIt sets a recall call for the receptionist to make.
  • It does notIt does not use clinical judgement.InsteadIt answers only from what your clinic taught it. The rest reaches reception, with the reason.
  • It does notIt does not keep the dental chart, X-rays or prescriptions.InsteadThey stay where they are.
  • It does notIt does not handle money or insurance.InsteadThat stays in your own till.

Does it text the patient the recall?

No. The recall is a task with a date on the receptionist’s list. A person makes the call.

Do we re-enter our Excel list?

No. Import it and check every row before it goes in.

What happens to a clinical question on the website?

Felesh answers only from the documents you uploaded. Where they say nothing, it goes to reception with the reason. It also works on Instagram, WhatsApp and Telegram.

Next playbook A local clinic “The results came back on Tuesday. Nobody called the patient.”

Hand it the work. Keep the decisions.

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Hand Felesh the work you've been carrying?14 days free, no card. Everything that needs your call still waits for your yes.

Yes, start with this playbookSee it with our team first